A ‘booking’ means any order for our products or services on this site that is accepted by us.
Acceptance will be made by us (and a contract concluded) when we have received a deposit or full payment from you.
There is no agent involved in this booking process, the contract is concluded between you as the Customer and us as the Business.
Refunds & Cancellations
In the event of cancellation for any reason the deposit paid is non- refundable. Subject to the accommodation being re-let, no further charge is made. In the event that the accommodation cannot be re-let, then a charge equal to the total account less an allowance for food and service is payable within 10 days.
To make a cancellation, you will be required to call us on +44(0) 1253 621008. Please ensure you have your credit / debit card details handy in order that we can arrange for the refund (where applicable) to be made.
For off line bookings made directly with the hotel a deposit will be required to secure the booking or credit/debit card details provided to secure the booking.The hotel has the right to pre-authorise the card. This can be for up to the full amount of the booking and can take place up to 48 hours prior to the date of arrival. The balance will be due on arrival. For all bookings made on line a deposit equal to the 1st nights stay is required at the time of booking.
Queries and Complaints
The hotel is proud of the standard of accommodation and service offered to all guests. In the unlikely event that you should have cause for concern during your stay, please bring the matter to the attention of the proprietor. Every effort can then be made to meet you requirements or resolve problems. It is considered unreasonable to raise concerns after your departure should the hotel not first have been given the opportunity to attend to these matters during your stay. If you have any queries or complaints in relation to the booking process, or our business, please contact us directly on +44(0) 1253 621008.